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Contextual Intelligence Platform

Your customers talk.
Your whole business should listen.

Spearfish connects every customer conversation to the data your business runs on, turning interactions into contextual intelligence.

Request My DemoHow It Works
  • Voice calls
  • Chat
  • Email
  • AI interactions
  • Social & reviews
  • CRM & tickets
  • …and more

Customer interactions become contextual intelligence

  • Customer Service

    Becomes the intelligence center of the company

  • Sales & CRM

    The DNA of your best reps, and churn caught early

  • Operations

    Data-driven procedures, traced to root cause

  • Compliance

    Actions recommended, with 100% coverage

  • Marketing

    Sharper campaigns, voice of the customer at scale

The Migration

Contact center
intelligence center.

Spearfish attaches to the systems you already have: CCaaS, internal applications, and databases. No rip and replace. Low friction. Just intelligence on top of what exists.

How it attaches

spearfish

Contextual intelligence layer — attaches on top

CCaaS

Voice & digital

CRM

Customers

Internal Apps

Workflows

No rip and replace Low-friction attach Read-only to start

What changes

The old lens

QA · CSAT · AHT · SL

Activity metrics. They tell you what happened, not why, and not what's next.

Where the market stops

Automated QA

100% scoring of the same old scorecard. Incremental improvement.

The Spearfish lens

Contextual intelligence

Outcome and momentum metrics that show flow, impact, and what to do next, across the whole business.

Every employee starts with a briefing

No more searching.
No more waiting.
Go work on what actually matters.

Spearfish filters out the noise and brings forward only what requires your attention.

96%

of conversations need nothing

8

things require attention today

Illustrative example — not a customer metric.

Good morning, Sarah

Here's what needs your attention.

8 items require attention

  • Churn risk increased

    Enterprise customer · Renewal in 6 days

    Review draft

  • Billing confusion

    Appearing across 17 customers

    Investigate

  • New sales objection

    Appeared 41 times yesterday

    Create enablement

  • Policy friction detected

    Refund policy causing repeat contacts

    View issue

  • Top performing rep behavior

    Winning pattern identified

    Share with team

See all 8 items

Intelligence leads to action

From insight
to impact.
Faster.

Spearfish explains the why, shows the evidence, recommends the next best action, and helps you execute — without leaving the flow of your day.

1Detected

Spike in refund requests

2Explained

Root cause identified

Policy confusion

Problematic step

Agent variation

3Recommended

Best action recommended

Update refund policy & article

ImpactHigh

Confidence91%

4Drafted

Response & article drafted

Customer email

Knowledge article

5Approved

Human in the loop stays in control

Approved by Team Lead

Humans in control. Always.

We don't automate people.
We amplify judgment.

Human in the loop

People review, approve, and guide every meaningful action.

Approve with confidence

Full context, evidence, and recommended actions — at your fingertips.

Automate the routine

High-confidence, low-risk actions can be automated with guardrails.

Better outcomes

Stronger relationships. Higher retention. More revenue.

The result

A more intelligent
workforce.
Better outcomes.

Less noise. More momentum. That's contextual intelligence.

0%+

Less time spent searching & reporting

0%+

Faster issue resolution

0%+

Increase in rep productivity

0%+

Lift in retention & CSAT

Stronger

customer relationships

Design targets, shown for illustration — not measured customer results.

Hear what your customers have been telling you.

Connect your existing recordings and systems. Get insights in days, not months.

Request My Demo