Our Platform
Spearfish helps you better analyze your customer interactions regardless of the type of agent model you are using:
Spearfish for Blended Environments
Optimize your hybrid workforce. Our platform provides a unified view of both human and AI agent performance, facilitating consistent experiences and outcomes. Unified data analytics enabling you to identify areas for improvement and maximize efficiency.
Benefits
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Easily compare Human and AI performance to accelerate ROI
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Incorporate your top employees soft skills into your AI conversations
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Calibrate human and automated conversation quality to maximize CX
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Identify the most valuable human interactions for AI automation
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Unify data from CCaaS, Collaboration, and Conversational AI platforms into a single view
Spearfish for AI Agents
We provide deeper insights into the performance of your AI Agents with rich data and analytics . Our platform employs expert AI analysis models to train and improve your AI Agents, ensuring they deliver exceptional performance.
Benefits
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Monitor your AI performance in real-time and automatically alert your team when your AI Agents causes customer issues.
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Evaluate and score AI interactions to calibrate expected behaviors
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Understand the true costs and benefits of your AI agents with objective data-driven assessments
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Explore alternative outcomes with our AI using natural language questions
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Identify weaknesses in your AI agent capabilities and get perceptive solutions for improvement.
Spearfish for Human Agents
Automate your Quality Management and empower your team with actionable insights. Our platform provides intuitive dashboards and customizable reports to help you make data-driven decisions and optimize your operations.
Benefits
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Evaluate and score every interaction instantly using our finely-tuned LLMs.
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AI models provide agents with personalized, CX boosting feedback and coaching.
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Customized omnichannel dashboards and reporting to visualize results at once
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Ask questions about your data using natural language and let Spearfish automatically generate tailored reports
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Leverage intelligent speech analysis to redact personal information from recordings and transcripts