Turn your contact center into your most powerful department.
AI-first operations that turn customer interactions into competitive advantages.
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How it Works
Spearfish intelligence hub.
Universal Interaction Processing
Multi-Channel Data Ingestion
- Processes voice, email, chat, and messaging interactions
- Supports real-time and batch processing modes
Platform Integration Infrastructure
- REST API for programmatic data ingestion
- Integration compatibility with CCaaS, CRM, and workforce management systems
Essential Conversation Intelligence
Basic Transcription Services
- Converts voice interactions to searchable text
- Provides speaker identification
Fundamental Sentiment Detection
- Basic positive, negative, and neutral sentiment classification
- Simple sentiment trending across time periods
Simple Interaction Summaries
- Basic call details and participant information
- Interaction duration and outcome tracking
Data Infrastructure and Security
Secure Data Management
- Enterprise-grade encryption for data at rest and in transit
- GDPR, CCPA, and HIPAA compliance framework
Searchable Interaction Database
- Full-text search across all processed interactions
- Advanced filtering by date, agent, and channel
API and Integration Framework
- RESTful APIs for data access
- Webhook notifications for real-time events
Add-on modules for every need
Specialized AI agents.
Quality Agent
- AI guided Evaluation Form creation
- CARES scoring framework for consistent evaluations
- Human-AI calibration tools for quality consistency
- Automated coaching recommendations and performance insights
Insights Agent
- Advanced conversation analytics and summarization
- Sophisticated sentiment analysis and emotion detection
- Root cause analysis and conversation drivers identification
- Natural language analytics copilot for custom insights
Productivity Agent
- Automated dispositions and interaction categorization
- Auto-generated notes and intelligent tagging
- Data enrichment and CRM integration
- Automated compliance monitoring and data redaction
Four layers of intelligence.
Our Contextual Intelligence Platform works through four interconnected layers to turn conversations into clarity.
Conversation Intelligence
Real-time analysis across every customer interaction channel.
Process Optimization
AI-first workflow design aligned with your business objectives.
Behavioral Analytics
Extraction of winning patterns from your top performers.
Value Attribution
Direct connection between interactions and revenue outcomes.
Let's see what's swimming under the surface.
Jump in and let Spearfish reveal what your data's been hiding.
