Turn your contact center into your most powerful department.
AI-first operations that turn customer interactions into competitive advantages.
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Spearfish intelligence hub.
Foundational platform for AI-powered contact center analytics.
Instead of measuring what happened, Spearfish optimizes for what matters.
Universal Interaction Processing
Multi-Channel Data Ingestion
• Processes voice, email, chat, and messaging interactions
• Supports real-time and batch processing modes
Platform Integration Infrastructure
• REST API for programmatic data ingestion
• Integration compatibility with CCaaS, CRM, and workforce
management systems
Essential Conversation Intelligence
Basic Transcription Services
• Converts voice interactions to searchable text
• Provides speaker identification and timing information
Fundamental Sentiment Detection
• Basic positive, negative, and neutral sentiment classification
• Simple sentiment trending across time periods
Simple Interaction Summaries
• Basic call details and participant information
• Interaction duration and outcome tracking
Data Infrastructure and Security
Secure Data Management
• Enterprise-grade encryption for data at rest and in transit
• GDPR, CCPA, and HIPAA compliance framework
Searchable Interaction Database
• Full-text search across all processed interactions
• Advanced filtering by date, channel, participant, and metadata
API and Integration Framework
• RESTful APIs for data access and platform management
• Webhook notifications for real-time event processing
Specialized AI agents.
Quality Agent
- AI guided Evaluation Form creation
- CARES scoring framework for consistent evaluation
- Human-AI calibration tools for quality consistency
- Automated coaching recommendations and performance tracking
Insights Agent
- Advanced conversation analytics and summarization
- Sophisticated sentiment analysis and emotion detection
- Root cause analysis and conversation drivers identification
- Natural language analytics copilot for custom insights
Productivity Agent
- Automated dispositions and interaction categorization
- Auto-generated notes and intelligent tagging
- Data enrichment and CRM integration
- Automated compliance monitoring and data redaction
Four layers of
intelligence.
Our Contextual Intelligence Platform works through four interconnected layers to turn conversations into clarity.
Conversation Intelligence
Real-time analysis across every customer interaction channel.
Process Optimization
AI-first workflow design aligned with your business objectives.
Behavioral Analytics
Extraction of winning patterns from your top performers.
Value Attribution
Direct connection between interactions and revenue outcomes.
Let’s see what’s swimming
under the surface.
Jump in and let Spearfish reveal what
your data’s been hiding.
