Introducing Spearfish

Oct 28, 2024

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Hello, friend! Just like Elliot Alderson in Mr. Robot, we're here to uncover hidden patterns and expose the inefficiencies lurking within your contact center. But unlike Elliot, we're not hacking systems to cause chaos. We're using AI to bring order and efficiency to your operations.

Spearfish is your ally in the digital world, providing actionable insights to optimize your contact center and deliver exceptional customer experiences.

Spearfish is dedicated to empowering contact centers with actionable data. Our AI-powered platform provides invaluable insights into customer interactions, helping you make data-driven decisions and elevate your customer experience.

Why Spearfish?

Data should be easy! Dashboards are great, but they can bet rigid and not give you everything you need. Spearfish AI software is equipped with natural language processing capabilities to understand and respond to customer queries and feedback effectively. Customers have the ability to query via platforms like Teams and Slack with text based prompts and receive easy to digest, real time answers to your CX questions. Spearfish is transforming the way that AI can provide curated data for each and every user of the platform.
Enable effective AI: Most AI projects fail because they don't have the right data to make good decisions. For AI Agents/automation to be effective, they need to be experts in your business. Spearfish sets you up for success by analyzing and classifying all your human/customer interactions in ways that are easily consumed/integrated into AI models
Levels up Human Agents: Spearfish helps improve agent quality by providing feedback on every single interaction, and handling common tasks like summarizing/dispositioning.
Finds Hidden Opportunities: By analyzing the content of every interaction, Spearfish identifies topics and issues you are missing with manual spot checking