AI
Personalized Data
Predictive Analytics
Industry first Gen AI CX analytics solution for
OUR VISION
Spearfish is dedicated to empowering contact centers with actionable data for exceptional customer experiences. Our AI-driven platform provides invaluable insights into customer interactions, regardless of whether they're handled by human or AI agents.
The Spearfish Difference
Enhancing Customer Engagement and Insights
GEN-AI
QUALITY MANAGEMENT
Analyze every interaction with our LLM powered quality evaluation engine. Understand customer sentiment, preferences, and needs to deliver personalized and effective service. Our advanced AI platform provides expert feedback and coaching for both human and AI agent optimization.
NATURAL
LANGUAGE BI
Interact with your data using natural language to understand and respond to customer inquiries and feedback effectively. Generate new visualizations and identify unique metrics on the fly directly from your corporate chat platforms like Teams and Slack. Feed our bots text based prompts and receive easy to digest, real time answers to your CX questions. Spearfish is transforming the way that AI can provide curated data for each and every user of the platform.
REAL-TIME PREDICTIVE ANALYTICS
Leverage the power of predictive analytics to anticipate customer needs and behaviors in real-time. Our AI software helps in forecasting trends, optimizing resource allocation, and improving operational efficiency.
